Frequently Asked Questions
Q: What should I bring to my first appointment?
A: Please make sure that you arrive to the office at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system.
Q: Do I need a referral to make an appointment?
A: No, you do not need a referral to make an appointment. We are currently accepting new patients. However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.
Q: How is the doctor-patient relationship different here, compared to other hospitals or clinics?
A: We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients concerns and address any questions they may have. We are a clinic that values all of our patients and appreciate the long-lasting relationships we create with them.
Q: How will I pay for my care?
A: If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.
Q: What is your cancellation policy?
A: We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment to avoid having to pay a cancellation fee.
Q: How can I get a hold of the providers in the office?
A: We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with Nancy Boyden in between appointments, please contact our office to leave a message or schedule an appointment.
Q: Do you allow urgent or same day appointments?
A: We do set aside time for urgent visits. However, if you are having an emergency, please dial 9-1-1.
Q: What are your office hours of operation?
A: T-F 9:00am-4:00pm
Saturday by appointment only
*Please note that hours may vary depending on scheduling needs
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